A small pharmaceutical packaging company was spending 2 hours a week chasing down the status of orders when customers would call. The process looked like this: “I’ll call you back with the information.” Then staff walks the plant, looking for a clipboard with the order, it could be anywhere. Once the clipboard is found, the customer can be called back with the information. We implemented a few simple SharePoint lists to track purchase orders. Whenever the status of the order changes, an email indicating the new status is sent to the customer.

This solution made it a 30 second process to check the status of an order. The email status updates stopped the time-wasting phone calls completely.

$7,300 Saved Annually