RAVING FANS INTENSIVE
After working with manufacturing organizations for decades, I know two things:
Every manufacturing company is different and for those that have passed the test of time, the most important implementations are exactly the same.
Improving Customer Service is always a good place to start.
Ready to turn happy customers into your biggest growth engine? Elevate your service and experience to the next level success you crave.
Ditch your doubts, unlock $207K average ROI by boosting customer service today.
The silver bullets come and go, yet you have lasted the test of time. Now you feel some modernization is needed, you just don’t trust a tech-savvy stranger to do it.
This is where the Capacity Overdrive comes in.
Embrace the DIY’ers
I’ve also found that while, of course, there are technology opportunities everywhere, there is no greater ROI than a simple customer service initiative. In fact, I’ve not seen an implementation that provided as much value to an organization, since the photocopier.
Are you sick of endless questions coming into your office?
- How do I do this?
- Does my product do that?
- When will my product arrive?
It’s enough to make you think: would you just stop calling me?
Of course, you would never say that, after all, being there to answer every question is what we call good customer service.
But what if that was no longer true?
81% of customers actually prefer self-service
73% of customers prefer using the company’s website exclusively for support
Yes, in today’s world, what you consider good customer service is actually losing you customers, and you are paying your team a fortune to do it.
Embrace a new world of fewer responsibilities and higher profits through a simple customer service initiative
Discover how to drive customer satisfaction through a do-it-yourself approach
Refocus your team on new work that drives profit
Grow your sales, without needing to grow your team to support them
Embrace a new world where customers have instant access to what they need, and you don’t have to lift a finger.
“The Turtle Works team’s knowledge of Power BI and manufacturing allowed them to develop this unique solution. Joe and his team are great people to work with and we look forward to more projects together.”
Setting up a self-service system is super easy. It only takes 1 day of your time to plan and prepare. That’s a small investment for a huge payoff in time, money and customer satisfaction.
Roy and Mark, reaped a remarkable $24,960 in savings within their first year by introducing Self-Service.
How To Ignore Your Phone and Email
Imagine a world where you don’t have to deal with endless customer phone calls and emails. A world where your customers are happier than ever. Sounds too good to be true, right? Well, it’s not.
It’s possible with our solution module that reduces customer service phone calls and emails by 80%. How do we do it? We anticipate your clients’ questions and answer them before they ask them. And we make it easy for them to solve their own problems.
- What’s the status of my order, repair or return?
- How do I return this or get it fixed?
These questions are frustrating for you and your customers. They waste your time and theirs. They lower customer satisfaction and loyalty.
Our Solution
With our solution module, you can eliminate these questions by sending automatic notifications and online forms. These features:
Keep customers informed about their order, repair, or return.
Stop annoying customer phone calls and emails instantly
Boost client satisfaction
Reduce your workload.
You may wonder if reducing the call volume will make you lose touch with your customers. But the truth is, your customers don’t want to call you about trivial matters. They want to focus on the value you provide as a vendor. They want to have meaningful interactions with you, not repetitive ones. And some customers prefer services that don’t require personal interaction. For example, they will pay a higher interest rate for a mortgage if they can do it all online.
Save Time, Increase Loyalty and Retention
One of our smaller clients used to spend 2 hours a week answering questions from customers about job status. After implementing automatic notifications, those emails and calls stopped. They saved time, money and hassle.
A larger client had a 40% reduction in emails and phone calls related to repairs. They average 200 repairs per week. 4 Customer Service reps, down to 3 is a $60,000 annual savings. Plus, satisfied customers equal customer loyalty and retention.
Adding automatic notifications is easy and fast with our help. We just need to agree on which notifications to send and the format of the communication. Then we take care of the rest. You don’t have to lift a finger.
Andy saved $60,000 in staffing costs by implementing automatic notifications and online forms.
You Know What Assume Means
Imagine you could read your customer’s mind.
Imagine you know exactly what they want, what changes they want in your products, and what they value and ignore.
The good news is, you don’t need to imagine it, today, your customers want to tell you. and even better, if you ask, they will come back again and again. I found it hard to believe too until I read these:
In Short, the Data Is In
Loyalty doesn’t come from guessing and, even if you could read your customers’ mind, they don’t want you to. Loyalty comes from involving them in the feedback process. It’s the easiest, cheapest and most effective way to skyrocket returning customers and increase profits.
Companies with $1 million in annual revenue see an increase in repeat business of at least $120,000 due to requesting feedback.
The Bottom Line Is…
Still thinking that these implementations won’t work for you? For most, just these changes average an ROI of 207K – not just one lucky success story – the average. And that’s not counting customer retention and your sanity.
So, if you’re interested in a cool extra $200K, which is like an extra $900K in revenue for most manufacturing companies, schedule a call today!
“Initial Discovery process they provided was easy and meaningful. It surfaced options and opportunity for MEEC to become more aware, informed and responsive to quotes, jobs and customers. I like the way Turtle Works communicates with our team regularly and their attention to tailoring the system to our business.”