Support Plans
Now that you have a successful project running in your Microsoft environment, how do you keep your team operating at peak performance? How do you get the most value from your Microsoft investment? How do you get simple solution changes done quickly? By enlisting professional support that knows your environment. Our support plans reduce down-time waiting for answers, simplify system changes and address the issues.
Don’t wait for answers and changes.
Relax when contacting Turtle Works for help, every support plan provides:
Support and consulting hours to use every month
Guaranteed response time during normal business hours
Monitoring
Preventive Maintenance
Experts with SharePoint, Teams, Power Platform, SQL Server and the Microsoft 365 productivity solutions
Support email and phone number
Month to month or annual contract payments
Standard, Premier and Elite plans include a discounted time and materials rate. Annual contracts provide a 5% discount and unused hours roll from month to month.
Time And Materials
Time and materials (T&M) allow flexibility in getting needs met. It addresses work requiring more hours than your plan has and work that is too small to be a project. Support and maintenance requests are assessed to determine whether they can be completed within the included support hours, require a project or fit nicely as a time and materials effort.